What happens to my mock interview credits if I merge accounts?

Mock interview credits cannot be transferred and stay on the account where they were purchased. We recommend using them before merging accounts.

Can I update my payment method?

Yes. HackerRank does not store payment methods. When purchasing mock interview credits, you can select your preferred payment option in the Stripe or Razorpay pop-up.

What should I do if my payment fails?

Refresh the page and retry the payment. If any amount was deducted incorrectly, it will be refunded within 5–10 business days.

Can I use the mock interview credits multiple times? Does it have an expiry date?

Each mock interview uses one credit. You can use each credit only once. All credits are valid for one year from the date of purchase.

Where can I find my invoices?

You receive your invoices by email after each purchase.

Can I purchase additional mock interviews separately?

Yes. You can purchase additional mock interviews à la carte. For more details, see 📄 Purchase Mock Interview Credits.

Can I upgrade my subscription plan?

Yes. You can upgrade your subscription at any time based on your preparation needs. To upgrade your subscription, see 📄 Upgrade Subscription Plan.

Can I upgrade from Basic directly to Infinity?

Yes. You can upgrade directly from Basic to Infinity. To upgrade your subscription, see 📄 Upgrade Subscription Plan.

What are the billing options?

You can subscribe to a monthly or quarterly billing cycle.

How do I downgrade my subscription?

To downgrade your subscription, see 📄 Downgrade Subscription Plan.

How do I cancel my subscription?

To cancel your subscription, see 📄 Cancel Subscription Plan

What happens if I exceed my new plan’s limits during a downgrade transition?

You continue to have access to your current plan features and credits (Entitlements included in your subscription) until the cycle ends, even if your usage exceeds the new plan’s limits.

Do I get a refund when I upgrade mid-cycle?

No. You pay the prorated difference for the upgrade and gain immediate access to new features.

Can I change from monthly to quarterly billing without changing my plan tier?

Yes. HackerRank treats this as an upgrade. The change takes effect immediately with prorated billing.

What happens to my unused credits when I upgrade?

HackerRank forfeits all unused credits from your previous plan. You immediately receive the full credit allocation of your new plan.

What should I do if I accidentally click Start Test and lose a credit?

When you click Start Test, the system immediately records your attempt. However, you do not lose access to the test. You can return and continue from where you left off at any time.